Refund Policy

We believe in what works, and when and how you, the clinician, can do your best work adding value and serving others. Our programs are intended to help you share the natural healthcare message with your patients and to make a difference in the world while growing your practice.

We firmly believe in and stand behind our courses 100%, but we understand that they may not add value for everyone all of the time. If you are unhappy with your purchase, or you have an issue that we are unable to resolve, we are more than happy to provide a refund.

We do want to know why you are asking for a refund so that we can deliver course content that satisfies, so please don’t tell us that our course wasn’t up to scratch if you just need the money! We do accept applications for refunds in cases of ongoing hardship.

The time and money you put into your education is the best investment you can make!


DID YOU DO THE WORK?

To be eligible for a refund, you must have participated in your course. Why? Because we know that if you do the work, you’ll get extraordinary value. If you do the work and don’t get value, we don’t deserve your money. It’s that simple. Your results in life are up to you and the amount of effort and resources that you are willing to put into succeeding. We help by giving you great content, direction and strategies that move your practice forward. In fact, those who purchase our programs only get something out of them if they watch the classes and implement the strategies taught. We feel transparency is important and we hold ourselves (and you) to a high standard of integrity.


YOU HAVE NO TIME?

We put an extraordinary amount of time and effort into our programs and we expect you to do the same. Our programs are for serious health practitioners only. No refunds will be offered based on you having no time to do the Program/Event. No exceptions. If it’s important enough you will make the time.

After purchasing a class you have a 30-Day period within which you can request a refund if you are not satisfied. After this 30-Day period, we are unable to refund your charge. This does not apply to the All Access Pass. To request a refund, simply email us within 30 days after the purchase of a course. For LIVE courses we will accept refund requests within 7 days of the completion of the live event OR 30 days after purchase (whichever you prefer).


A FEW CONDITIONS…

  • We will process your refund as soon as we’re able to. In some cases, we might ask you for the opportunity to resolve the issue for you.
  • Refunds may only be issued within 30 days of the purchase date. After 30 days no refunds can be processed.
  • We reserve the right to deny a refund request if deemed necessary.
  • We cannot cover any differences in exchange rates between the time you purchased and the time you are refunded.
  • When requesting a refund you must provide the email that you used to purchase the course and proof of attendance. You may also be required to provide proof of purchase depending on your payment method.
  • To submit a refund request, please submit it in writing. An email is fine.

The ALL ACCESS PASS

The Health Masters Live ALL ACCESS PASS is sold as an automatically recurring subscription that renews each year/month on the anniversary of the purchase date. It will continue to renew until cancelled.

The renewal price will never be increased so long as the subscription is not cancelled. If a subscription is cancelled and then re-activated at a later date, and the price of the ALL ACCESS PASS has increased within that period, the renewal price will be the now-current price. If you are no longer using the All Access Pass and wish to cancel your subscription, you may do so at any time from your account page before your renewal is processed.

How does auto-renewal work for the ALL ACCESS PASS?

We will automatically renew your subscription at the price you paid. Students and new grads receive a special price for the first year and the regular price after that. Before you are automatically billed for your next term, we’ll notify you and you may change your credit card information if needed, or cancel before the order is placed.

With auto-renewal you will get:

  • On-demand access to our library of 600+ webinars
  • Stream lessons via iPhone/iPad
  • Track your progress through the content
  • Watch the lessons as many times as you like for in-depth deep-dive knowledge soaks, or quick forays into strategy and protocol updates
  • Tune into weekly Live webinars
  • Download all class materials so you can get the most out of each class
  • New classes published every month, the library grows with you

To cancel your renewal, go to MY ACCOUNT > SUBSCRIPTIONS and select “CANCEL”.

When purchasing the ALL ACCESS PASS, you will have 7 days to request a refund (for exceptional circumstances), after which time, no refund will be issued.

Your renewal date is displayed in your account where you will have the option to cancel auto-renew. For annual renewal, we will also send you an e-mail notice approximately 5 days before your subscription renews to remind you of the upcoming charge and any changes to the fees since your last renewal, if applicable. We may cancel the auto-renewal service at any time. In the event of any such changes, you will be notified of such change to our service by email.

YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW UNLESS YOU NOTIFY US THAT YOU WANT TO CANCEL OR YOU CANCEL AUTO-RENEW ON “MY ACCOUNT” PRIOR TO BEING CHARGED. YOU UNDERSTAND AND YOU AUTHORIZE US (WITHOUT NOTICE TO YOU, UNLESS REQUIRED BY APPLICABLE LAW) TO COLLECT THE THEN-APPLICABLE SUBSCRIPTION PRICE AND ANY TAXES, USING ANY CREDIT CARD WE HAVE ON RECORD FOR YOU.


All refund requests must be sent via email. You can contact us here.