The Patient Relationship


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Clinical practice is an art. It is a process that we can craft to create a memorable patient experience.

When confronted with new ways of doing things, patients can be unsure. They often don’t know what to ask or how to respond to the unfamiliar. This is a crucial time in your client’s journey.

In this session we look at how to develop a sense of relaxed trust and confidence in our new patients.

Patients will trust you more when they feel there is a structure of authentic consistency at each step within your practice. Over time this builds confidence in the patient. A confident patient is compliant, more satisfied, and refers many of their friends and contacts.

The patient relationship starts at first contact!

Check that there is congruence at each step and that this is consistent from the first point of contact, and then at each step through to the initial appointment.

Reduce no-shows, increase patient satisfaction and create a lot more referrals. The goal is to help your patients become confident with you, your clinic and their care.


Christine Barnes is an experienced entrepreneur, clinical naturopath practitioner, health and wellness mentor with a Masters Degree in Wellness from RMIT University Melbourne, Australia. She has guided numerous students and graduates through the process of becoming successful practitioners with thriving businesses in addition to her flourishing clinical practice that spans Australia and multiple European countries.

Christine’s entrepreneurial background includes real estate, tourism, retail, manufacturing and importing. She was founder of the Australian School of Yoga and Meditation, the first yoga school to launch a membership. She is also an initiate of advanced Kriya Yoga at the Scandinavian School of Yoga and Meditation and a graduate of the Bihar University of Yoga, India. Christine’s research into the benefits of breathing techniques and their impact on health and wellness culminated in the creation of her range of Breathe Relax Meditate CDs which were produced to help clinicians optimise health outcomes for patients.

Christine brings a wealth of knowledge and breadth of experience to the table. She will help you to connect to, and sustain, patient relationships, and to develop skills to help you help others , and improve the bottom line of your business.

World Class presenters | Unbiased information | Clinical focus | Comprehensive discussion with deep drilling | Easy access to all notes, handouts, videos | Best and latest information | No travel costs | No carbon emissions | No time away from your clinic or your family


Progress in natural medicine is increasing fast. You will get the very latest information and practical direction in assisting the large number of patients seeking natural health care.


As a graduate of any of our Masterclass events you will receive an exclusive invitation to our locked and highly valuable Health Masters Live Alumni Group where we share ideas, case studies, ask questions of fellow graduates and all keep in touch.


We present high-level, unbiased, post-graduate education. We have no financial connection to any suppliers of supplements or other goods to natural healthcare providers. All presentations are highest level, unbiased, and non-commercial.


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